thnx Membership Terms of Use Agreement

thnx BV - KVK number 74191543

Here you can read our terms and conditions for thnx membership services. We have tried to make these as simple as possible for you to read. If you have any questions, please contact us at [email protected].

1.1 Service Overview

These Terms of Use apply to all thnx membership services, including our lost-item recovery platform, thnx tags, mobile application, and finder's lottery program.

1.2 Applicability

These Terms apply to all offers made by thnx BV and to all membership agreements entered into with thnx BV. By registering for thnx membership or using our services, you accept these Terms and all other rights and obligations stated on our website.

1.3 Age and Eligibility Requirements

You must be 18 years or older to become a thnx member. By registering for thnx membership, you affirm that you are 18 years or older and have the legal capacity to enter into these Terms. If you are not 18 or older, you may not become a thnx member.

1.4 Geographic Coverage

thnx services global markets. Service availability may vary by location due to local regulations and partner network coverage.

1.5 Terms Updates

thnx BV reserves the right to change or supplement these Terms from time to time. Members will be notified of material changes via email with 30 days notice.

1.6 Third-Party Services

thnx BV is authorized to use third parties in the execution of membership services, including payment processors, logistics partners, and technology providers.

2.1 Registration Process and Account Security

Membership agreements are established when:

• You complete the online or app registration form and payment

• You receive email confirmation from thnx

• Your membership status becomes active in our system

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Keep your username and password secure and confidential

• Provide accurate and complete registration information

• Keep your contact information current for recovery notifications

• Notify us immediately at [email protected] if you suspect unauthorized account access

Thnx may reclaim, suspend, or require you to change your username for any reason, including but not limited to trademark protection, inappropriate content, or technical requirements. 

2.2 Account Requirements

• Accurate personal information required

• Valid email address for service communications

• Responsibility for account security and password protection 

2.3 Membership Validation

Thnx may validate membership eligibility and reserves the right to refuse or terminate memberships that don't meet our requirements or violate these Terms.

3.1 Membership Pricing

• Monthly membership fees are clearly displayed during registration

• All prices areclusive of applicable taxes

• Fees include access to recovery platform, tags (where applicable). 

3.2 Payment Methods

• Available payment options include:

• Credit/debit cards

• Other methods as announced on our website

3.3 Payment Terms

• Monthly memberships: Payment due upon registration

• Auto-renewal: Unless cancelled, memberships automatically renew

• Payment failure: May result in service suspension

3.4 Payment Changes and Notifications

Thnx may change membership fees, payment terms, or billing procedures from time to time. We will provide you with at least 30 days advance notice of any material changes to:

• Annual membership fees

• Payment processing methods

• Billing cycles or procedures

• Additional service charges

Price changes take effect at your next membership renewal period. If you do not agree to fee changes, you may cancel your membership before the changes take effect without penalty. Auto-renewal memberships will continue at new rates unless cancelled before the renewal date.

Tax rates are calculated based on your location and applicable rates at time of billing and may change based on regulatory requirements.

4.1 Service Description

Thnx facilitates contact between members and finders of lost items through:

• Unique identification tags with QR codes/NFC technology

• Web-based reporting and contact system

• Automated notification services

• Finder's lottery reward system

4.2 Recovery service boundaries

Thnx provides a platform to facilitate contact between members and finders of lost items. Important limitations:

• Facilitation Only: We act as an intermediary and communication facilitator

• No Guarantee: We cannot guarantee items will be found, reported, or returned

• Finder Independence: Finders are independent third parties not under our control

• Safety Responsibility: Members are responsible for safe exchanges and personal security

• Verification: We do not verify finder identity or conduct background checks

Members should exercise caution during all finder interactions and meet only in safe locations and situations. 

4.3 Member Responsibilities

• Apply tags properly to items according to instructions

• Keep membership information current

• Respond promptly to recovery notifications

• Handle finder interactions safely and responsibly

• Report any suspicious activity or safety concerns to thnx 

4.4 Finder Interactions

• Meet finders in safe locations or organise to pick up items from a trusted organisation.

• Report finder misconduct through our platform

• thnx is not responsible for finder conduct or safety during exchanges 

5.1 Tag Provision and Ownership

• Members receive tags as part of membership service

• Replacement tags available for lost or damaged items (postage fees may apply)

5.2 Tag Usage Guidelines

• Use only for legitimate lost-item recovery purposes

• Do not modify, tamper with, or damage tags intentionally

• Apply to items you own or have permission to tag

• Remove tags from items when selling or disposing 

6.1 Lottery Mechanics

• 1% of membership revenue contributes to lottery fund

• £10,000 prize awarded when fund reaches threshold

• Random selection among verified honest finders

• Winners notified and verified before prize distribution 

6.2 Finder Eligibility

• Must successfully return lost item to rightful owner

• Identity verification required for prize claims

• Subject to local gaming regulations

• Tax responsibilities vary by jurisdiction 

6.3 Verification Process

Thnx reserves the right to verify all finder claims and may request documentation proving successful item return.

7.1 Data Collection and Use

We collect and process personal data in accordance with our Privacy Policy available at www.thnxtags.com, including:

• Registration and contact information

• Location data for recovery services

• Communication records between members and finders

• Payment and transaction data 

7.2 Data Sharing

• Contact information shared with finders only for legitimate recovery purposes

• No sale of personal data to third parties

• Emergency services access in safety situations

• Legal compliance requirements

7.3 Data Rights (GDPR Compliance)

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request data deletion (subject to legal requirements)

• Object to certain processing activities

• Data portability where applicable 

7.4 Contact for Data Requests

Send data protection requests to [email protected].

8.1 Prohibited Activities

Members may not:

• Use services for fraudulent or illegal purposes

• Harass other members or finders

• Post inappropriate content on profiles or tags

• Attempt to circumvent security measures

• Interfere with service operations 

8.2 Intellectual Property Respect

• Respect thnx trademarks and copyrights

• Do not copy or redistribute our technology

• Report intellectual property violations

• Use services only for personal, non-commercial purposes 

8.3 Safety Guidelines

• Exercise caution when meeting finders

• Report suspicious behavior immediately

• Follow local laws and safety recommendations

• thnx provides safety guidelines but cannot guarantee personal safety

9.1 Service Availability

• Services provided on "as available" basis

• Temporary interruptions may occur for maintenance or updates

• No guarantee of continuous availability

• Force majeure events may affect service delivery

9.2 Service Modifications and Platform Evolution

thnx continuously evolves and improves our lost-item recovery platform and services. We may modify, suspend, or discontinue platform features, coverage areas, tag technology, finder communication systems, or lottery programs without prior notice or liability to you.

We have no obligation to maintain specific platform features, guarantee particular recovery success rates, or provide any specific level of finder participation. Platform improvements, coverage expansions, and feature updates are made at our discretion to enhance the service experience.

9.3 Service Discontinuation

If services are discontinued, members will receive 60 days notice and prorated refunds for unused membership periods.

10.1 Service Disclaimers

THE THNX PLATFORM AND RECOVERY SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. thnx SPECIFICALLY DISCLAIMS ANY WARRANTIES REGARDING:

• Item recovery success rates or likelihood

• Finder honesty, reliability, or responsiveness

• Platform availability or technical performance

• Tag functionality or durability

• Lottery prize availability or timing

• Third-party service integration

NO ADVICE OR INFORMATION OBTAINED FROM thnx SHALL CREATE ANY WARRANTY. WE DO NOT GUARANTEE THAT LOST ITEMS WILL BE FOUND, REPORTED, OR RETURNED.

10.2 Enhanced Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, thnx's LIABILITY IS LIMITED AS FOLLOWS:

• Maximum liability shall not exceed your annual membership fee

• No liability for lost, stolen, or damaged items regardless of cause

• No liability for finder conduct, honesty, or safety during item exchanges

• No liability for failed recoveries or delayed notifications

• No liability for lottery prize delays or technical difficulties

• No liability for third-party service failures or integration issues

IN NO EVENT SHALL thnx BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

10.3 Member Indemnification

• Members agree to indemnify thnx against claims arising from:

• Misuse of services or tags

• Violations of these Terms

• Illegal activities or conduct

• Third-party claims related to member actions 

11.1 Member Cancellation Rights

• 14-day cooling-off period for new memberships

• Annual memberships may be cancelled with 30 days notice

• Auto-renewal can be disabled in account settings

• Cancellation effective at end of current membership period 

11.3 Refund Policy

14-day period: Full refund minus any tags used

After 14 days: Prorated refunds for remaining membership period

Refunds processed within 30 days of approval

Return shipping costs for tags borne by member

12.1 Customer Service

Contact customer service at [email protected] for:

• Service issues or questions

• Billing inquiries

• Technical support

• Complaint resolution

12.2 Informal Resolution Requirement

Before filing any formal dispute, complaint, or legal proceeding, you agree to first attempt informal resolution by:

1. Initial Contact: Contact customer service at [email protected] with detailed description of the issue

2. Good Faith Discussion: Engage in good faith discussions for 30 days to resolve the matter

3. Documentation: Provide relevant documentation or evidence to support resolution

4. Settlement Conference: If requested, participate in phone or video conference with thnx representative

This informal resolution process is required before pursuing arbitration, litigation, or regulatory complaints. The 30-day period may be extended by mutual agreement.

12.3 Governing Law

All agreements governed by Dutch law.

13.1 Platform Technology and Third-Party Integration

Our lost-item recovery platform may integrate with various technologies and third-party services including:

• QR code and NFC tag technology

• GPS and location services

• Email, WhatApp, Social Media and SMS notification systems

• Payment processing services

• Mobile applications and web platforms

We do not guarantee compatibility with all devices, browsers, or operating systems. Platform functionality depends on internet connectivity, GPS accuracy, and third-party service availability. We are not responsible for third-party service interruptions or technical limitations.

13.2 Technical Support

• Online FAQ available 24/7

• Email support within 48 hours

• Mobile app updates and maintenance

13.3 Connectivity Costs

Members responsible for internet and mobile data costs associated with service use.

14.1 Entire Agreement

These Terms constitute the complete agreement between member and thnx BV, superseding all previous agreements.

14.2 Severability

If any provision is deemed invalid in any jurisdiction, the rest of the agreement remains in full force.

14.3 Contact Information

Registered Office:

thnx BV

7533 BV Enschede, Netherlands

KVK: 74191543

VAT: NL859803752B01

Email: [email protected]

Support: [email protected]

Privacy: [email protected]

14.4 Language

In case of conflicts between language versions, the English version prevails.

14.6 Platform Fee and Service Changes

Your membership includes access to our recovery platform, tag services (where applicable), and finder lottery participation. We may modify platform features, coverage areas, or service components to improve the member experience.

Service modifications may include:

• Enhanced tag technology or replacement programs

• Expanded coverage areas or partner networks

• Improved finder communication systems

• Additional security or verification features

Such improvements are included in your membership unless they constitute entirely new service categories, in which case we will provide clear notice of any additional charges.

By registering for thnx membership, you acknowledge that you have read, understood, and agree to these Terms of Use.

Last Updated: June 2025 Version: 1.03